Heraklion Airport Taxi Transfer In Crete

Transfer Details

* Date

* Return date

Personal Details

Final price

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Please before the completion of your reservation, make sure that you have not been provided a free transfer by your Hotel.

Please accept use terms

Reservations / Bookings:

After the completion of your electronic booking, you will automatically receive an email with a copy of the booking form you submitted. At this point, if any of the information you have provided is wrong or inaccurate, it should be corrected in order to guarantee the best service possible. In case you do not receive an email with the information you have provided, we have not received your booking, and you have provided the wrong email address (or, you might find the email in your Junk folder). In any case please contact with us by emailing info@creteprivatetransfer.gr or via viber, whatsapp, phone call.
Your electronic booking must be submitted at least 24 hours before pick-up time. If, for whatever reason, the time between booking and pick-up is less than 24 hours, then contact must be direct (meaning only via telephone). If that is not the case, we cannot guarantee service.
Every person can carry a medium size baggage and two personal items. In case your luggage exceeds the maximum luggage capacity of the average taxi or mini van, you are obliged to hire an additional vehicle, which will be charged extra. The average luggage capacity of a taxi is 4 medium-sized bags, while the average luggage capacity of a mini van is 10 medium-sized bags or 8 medium-sized bags and 5 pieces of hand luggage.

Extras:

If you have any medical equipment with you or any of the passengers has health issues or nausea, please inform us by mentioning it in the field "Notes" while filling in the booking form, so that we can arrange to accommodate them as best as possible.
If any children travelling with you require a special seat, please filling it in the booking form , so that we can arrange that the vehicle carries any and all necessary special seats
Underage passengers have to be escorted by at least one adult.

Payment / Refund:

The reservation function offered by Creteprivatetransfer is free of any charge, to its users. The User (customer of the transfer service) will have to pay in cash, his/her taxi transfer service provider when arriving at his/her destination or withcredit or debit card (Visa, American Express, Mastercard, Maestro, Bancontact, Diners/Discover, Apple pay and Google pay ) in the end of your transfer (POS).
If you require an invoice, you will need to inform us in the “notes: about all the relevant details.
We will send your invoice by an e-mail and you will receive the original paper during your transfer.

Amending or cancelling your booking:

You can cancel your booking by emailing info@creteprivatetransfer.gr or you can also contact Creteprivatetransfer via viber, whatsapp, phone call (as soon as possible).
To amend your booking please send us an e-mail with any change or contact with Creteprivatetransfer via viber, whatsapp, phone call.

Before travelling:

Your driver will be waiting for you near to the airport information desk in the arrivals hall with a sign with your name on it.
Your driver will be waiting for you at the reception or outside your hotel at the time scheduled.
Please take your confirmation voucher with you in order to give the driver his copy. You may also show the driver your confirmation voucher from your smartphone.

During travelling:

A 15-minute wait is included for all standard pickups. A 45-minute wait is included for airport pick ups. Even if your driver has arrived early, your included waiting time starts from the time your ride is booked for, or from the time your flight will be arrive, in case of delay. Feel free to contact us if you have any amendment.
In case you cannot locate the driver, immediately call the 24-hour contact number.If you do not contact us, we do not carry any responsibility if you distance yourself from the arranged pick-up location
You must notify us about the pickup time at your hotel when you are booking a return transfer. The driver will arrive at the hotel at the given time. Please note that for most flights, you should aim to be at the terminal, 2 hours before your scheduled flight time.
Smoking is prohibited throughout the journey.
If, for circumstances that could not be foreseen (road blocks, strikes, etc.), the transfer cannot be carried out, you will be informed as soon as possible via email or phone call. In this case, you will not be charged for the cancellation.
In the price included luggages, child car seats , and we do not charge extra night time charges.
Any animal over 10kg. must ride in a minivan or van, with the exception of service dogs. All animals must be leashed or in a carrier when travelling. We request that when travelling with a pet, you notify a reservationist in advance so we can accommodate you. If you fail to notify a reservationist that you are travelling with a pet, the driver reserves the right to refuse to transport the pet.

Frequently asked questions

Reservations / Bookings:

How do I know if Creteprivatetransfer has recieved my reservation / booking?

Once you have completed your reservation / booking, you will receive a confirmation e-mail. Please make sure that all your details are correct. In any other case please contact us.
Can I make a last - minute reservation?

Yes, it is possible to book your transfer at any time. However if you book your transfer in less than 24 hours, please give us a call for a quick verbal confirmation.
Why choose a round trip?

Book your round trip and take advantage of our special discounts.
Will anyone else be travelling with me in the same vehicle?

No. Creteprivatetransfer provides only private transfers.
Are your prices fixed?

Yes, our prices are fixed for pre-booked transfers. However, if there are any additional drop-offs, pick-ups or diversions from the pre-booked route, there will be additional charges. The prices for our excursions do not include sightseeing tickets, fees and tour guide.
What luggage entitlement can I have?

Every person can carry a medium size baggage and one personal item. If you have any additional or oversized items please let us know in advance.
Which vehicle should I select?

We suggest you to choose the most suitable vehicle, based on the number of passengers, pieces of luggages and / or any extra needs (wheelchair, golf bags etc) .
Is it possible to have two different pick-up / drop-off points with a single reservation?

Yes, if the pick-up / drop-off points are within the pre-booked route you can make an extra stop, with no additional cost. In any other case, is recommended to make two separate reservations. If you have any queries please contact us.
I can't find my pick-up / drop-off point from the drop-down list of the reservation form. How can I make the reservation and get a quote?

Please select "Other/Not listed" from the drop-down list of the ''pick-up'' / ''drop-off'' field of the reservation form. Immediately we will provide the information that you need. Alternatively, you can contact us via phone, viber, whatsapp or e-mail.

Extras:

Passenger with special needs?

Our purpose is the excellent service to all our passengers. If you have any medical equipment with you, please check for a suitable vehicle or contact us to help you..
We have children travelling with us, can you provide child/infant seats?

Yes of course. When you make your reservation, please indicate the number of child/infant seats you need.

Payment / Refund:

Is it possible to receive an invoice for the transfer?

Yes, you only need to make a comment on the reservation form including all the relevant details (Company name, V.A.T, Company address, Job). We will send you a copy via e-mail, while the original copy will be provided on the day of the transfer by the driver.
What payment methods do you accept?

Payments can be made by the following methods:

cash to the driver.
credit or debit card (POS).
paypal.

What payment cards do you accept?

.Visa, American Express, Mastercard, V-Pay and Maestro.

Amendments and cancellations:

How can I cancel my booking?

For cancellations, please send us an e-mail with your reservation number or the name of the booking and let us know about this. You can also contact Cretepriatetransfer via phone, viber or whatsapp.
How can I change my booking?

For amendments, please contact us via email, phone, viber or whatsapp.
What is your cancellation policy?

Free cancellations can be made up to 24 hours before the pick-up time.

Before travelling:

Where will my driver meet me at the airport?

Your driver will be waiting for you outside of the arrival's hall, with a name board.
Where will my driver meet me at the port?

Your driver will be waiting for you by the hatchway of the ship, with a name board.
Where will my driver meet me at the hotel?

Your driver will be waiting for you at the reception desk, or outside of the hotel.
Do I need to present my confirmation e-mail to the driver upon my arrival or departure?

You should present the confirmation email/paper to the driver.
I haven't received my confirmation e-mail. What should i do?

You will receive a confirmation e-mail when the booking is completed. If you haven't recieved it, please check your spam emails or contact us via email, phone, viber or whatsapp.

During travelling:

Are your drivers authorized?

Yes, all of our drivers are fully licensed.
How long will the driver be waiting for me upon my arrival/departure transfer?

For departure transfers, the booking quote includes a 15-minutes waiting after the pick up time. For arrival transfers, the driver will be waiting 45 minutes after the flight lands.
What will happen if my flight gets delayed?

Always we monitor all the incoming flights. You only need to provide the correct flight number and the driver will wait for you without extra cost.
What should I do if I cannot locate my driver?

Please contact us immediately and stay at the pick-up point..
How early should i get the airport for an international flight?

You should be at the airport 2 hours in advance, before the flight time.
How should I know what is the correct pickup time from my hotel?

You should estimate the time that you need to reach the airport/port from your hotel. Please note that the recommended time for the airport is 2 hours before the flight and for the port is 45 minutes at least before.

General FAQ:

What if my question is not covered here?

You can e-mail us your question and we will reply your query as soon as possible.
Can I smoke in the car?

No, we operate a strict non-smoking policy. Under the greek smoking legislation it is illegal to smoke in any commercial vehicle carrying members of the public.
Will my driver speak English?

All of our drivers speak english.
Do I need to tip the driver?

It's entirely up to you.
How can I contact Creteprivatetransfer?

Our Customer Service Department is available 24/7 and you can always contact us via viber, whatsapp, e-mail and phone call.

Contact us

Please choose the car of your preference

Reservations / Bookings:

Extras:

Payment / Refund:

Amending or cancelling your booking:

Before travelling:

During travelling:

Reservations / Bookings:

How do I know if Creteprivatetransfer has recieved my reservation / booking?

Can I make a last - minute reservation?

Why choose a round trip?

Will anyone else be travelling with me in the same vehicle?

Are your prices fixed?

What luggage entitlement can I have?

Which vehicle should I select?

Is it possible to have two different pick-up / drop-off points with a single reservation?

I can't find my pick-up / drop-off point from the drop-down list of the reservation form. How can I make the reservation and get a quote?

Extras:

Passenger with special needs?

We have children travelling with us, can you provide child/infant seats?

Payment / Refund:

Is it possible to receive an invoice for the transfer?

What payment methods do you accept?

What payment cards do you accept?

Amendments and cancellations:

How can I cancel my booking?

How can I change my booking?

What is your cancellation policy?

Before travelling:

Where will my driver meet me at the airport?

Where will my driver meet me at the port?

Where will my driver meet me at the hotel?

Do I need to present my confirmation e-mail to the driver upon my arrival or departure?

I haven't received my confirmation e-mail. What should i do?

During travelling:

Are your drivers authorized?

How long will the driver be waiting for me upon my arrival/departure transfer?

What will happen if my flight gets delayed?

What should I do if I cannot locate my driver?

How early should i get the airport for an international flight?

How should I know what is the correct pickup time from my hotel?

General FAQ:

What if my question is not covered here?

Can I smoke in the car?

Will my driver speak English?

Do I need to tip the driver?

How can I contact Creteprivatetransfer?

Call us

Send e-mail

Transfer details

Return route

Final price