Once you have completed your reservation / booking, you will receive a confirmation e-mail. Please make sure that all your details are correct. In any other case please contact us.
Yes, it is possible to book your transfer at any time. However if you book your transfer in less than 24 hours, please give us a call for a quick verbal confirmation.
Book your round trip and take advantage of our special discounts.
No. Creteprivatetransfer provides only private transfers.
Yes, our prices are fixed for pre-booked transfers. However, if there are any additional drop-offs, pick-ups or diversions from the pre-booked route, there will be additional charges. The prices for our excursions do not include sightseeing tickets, fees and tour guide.
Every person can carry a medium size baggage and one personal item. If you have any additional or oversized items please let us know in advance.
We suggest you to choose the most suitable vehicle, based on the number of passengers, pieces of luggages and / or any extra needs (wheelchair, golf bags etc) .
Yes, if the pick-up / drop-off points are within the pre-booked route you can make an extra stop, with no additional cost. In any other case, is recommended to make two separate reservations. If you have any queries please contact us.
Please select "Other/Not listed" from the drop-down list of the ''pick-up'' / ''drop-off'' field of the reservation form. Immediately we will provide the information that you need. Alternatively, you can contact us via phone, viber, whatsapp or e-mail.
Our purpose is the excellent service to all our passengers. If you have any medical equipment with you, please check for a suitable vehicle or contact us to help you..
Yes of course. When you make your reservation, please indicate the number of child/infant seats you need.
Yes, you only need to make a comment on the reservation form including all the relevant details (Company name, V.A.T, Company address, Job). We will send you a copy via e-mail, while the original copy will be provided on the day of the transfer by the driver.
Payments can be made by the following methods:
cash to the driver.
credit or debit card (POS).
.Visa, American Express, Mastercard, V-Pay and Maestro.
For cancellations, please send us an e-mail with your reservation number or the name of the booking and let us know about this. You can also contact Cretepriatetransfer via phone, viber or whatsapp.
For amendments, please contact us via email, phone, viber or whatsapp.
Free cancellations can be made up to 24 hours before the pick-up time.
Your driver will be waiting for you outside of the arrival's hall, with a name board.
Your driver will be waiting for you by the hatchway of the ship, with a name board.
Your driver will be waiting for you at the reception desk, or outside of the hotel.
You should present the confirmation email/paper to the driver.
You will receive a confirmation e-mail when the booking is completed. If you haven't recieved it, please check your spam emails or contact us via email, phone, viber or whatsapp.
Yes, all of our drivers are fully licensed.
For departure transfers, the booking quote includes a 15-minutes waiting after the pick up time. For arrival transfers, the driver will be waiting 45 minutes after the flight lands.
Always we monitor all the incoming flights. You only need to provide the correct flight number and the driver will wait for you without extra cost.
Please contact us immediately and stay at the pick-up point..
You should be at the airport 2 hours in advance, before the flight time.
You should estimate the time that you need to reach the airport/port from your hotel. Please note that the recommended time for the airport is 2 hours before the flight and for the port is 45 minutes at least before.
You can e-mail us your question and we will reply your query as soon as possible.
No, we operate a strict non-smoking policy. Under the greek smoking legislation it is illegal to smoke in any commercial vehicle carrying members of the public.
All of our drivers speak english.
It's entirely up to you.
Our Customer Service Department is available 24/7 and you can always contact us via viber, whatsapp, e-mail and phone call.