Frequently Asked Questions

Reservations / Bookings:

• How do I know if Creteprivatetransfer has recieved my reservation / booking?

  Once you have completed your reservation / booking, you will receive a confirmation e-mail. Please make sure that all your details are correct. In any other case please contact us.

• Can I make a last - minute reservation?

  Yes, it is possible to book your transfer at any time. However if you book your transfer in less than 24 hours, please give us a call for a quick verbal confirmation. 

• Why choose a round trip?

  Book your round trip and take advantage of our special discounts.

• Will anyone else be travelling with me in the same vehicle?

  No. Creteprivatetransfer provides only private transfers.

• Are your prices fixed?

  Yes, our prices are fixed for pre-booked transfers. However, if there are any additional drop-offs, pick-ups or diversions from the pre-booked route, there will be additional charges. The prices for our excursions do not include sightseeing tickets, fees and tour guide.

• What luggage entitlement can I have?

  Every person can carry a medium size baggage and one personal item. If you have any additional or oversized items please let us know in advance.

• Which vehicle should I select?

  We suggest you to choose the most suitable vehicle, based on the number of passengers, pieces of  luggages and / or any extra needs (wheelchair, golf bags etc) .

• Is it possible to have two different pick-up / drop-off points with a single reservation?

  Yes, if the pick-up / drop-off points are within the pre-booked route you can make an extra stop, with no additional cost. In any other case, is recommended to make two separate reservations. If you have any queries please contact us.

• I can't find my pick-up / drop-off point from the drop-down list of the reservation form. How can I make the reservation and get a quote?

  Please select  "Other/Not listed" from the drop-down list of the ''pick-up'' / ''drop-off'' field of the reservation form. Immediately we will provide the information that you need.  Alternatively, you can contact us via phone, viber, whatsapp or e-mail.

Extras:

• Passenger with special needs?

  Our purpose is the excellent service to all our passengers. If you have any medical equipment with you, please check for a suitable vehicle or contact us to help you..

• We have children travelling with us, can you provide child/infant seats?

  Yes of course. When you make your reservation, please indicate the number of child/infant seats you need.

Payment / Refund:

• Is it possible to receive an invoice for the transfer?

  Yes, you only need to make a comment on the reservation form including all the relevant details (Company name, V.A.T, Company address, Job). We will send you a copy via e-mail, while the original copy will be provided on the day of the transfer by the driver.

• What payment methods do you accept?

  Payments can be made by the following methods:

1. cash to the driver.

2. credit or debit card (POS).

3. paypal.

• What payment cards do you accept?

  .Visa, American Express, Mastercard, V-Pay and Maestro.

Amendments and cancellations:

• How can I cancel my booking?

  For cancellations, please send us an e-mail with your reservation number or the name of the booking and let us know about this. You can also contact Cretepriatetransfer via phone, viber or whatsapp.

• How can I change my booking?

  For amendments, please contact us via email, phone, viber or whatsapp.

• What is your cancellation policy? 

  Free cancellations can be made up to 24 hours before the pick-up time.

Before travelling:

• Where will my driver meet me at the airport?

  Your driver will be waiting for you outside of the arrival's hall, with a name board.

• Where will my driver meet me at the port?

  Your driver will be waiting for you by the hatchway of the ship, with a name board.

• Where will my driver meet me at the hotel?

  Your driver will be waiting for you at the reception desk, or outside of the hotel.

• Do I need to present my confirmation e-mail to the driver upon my arrival or departure?

  You should present the confirmation email/paper to the driver.

• I haven't received my confirmation e-mail. What should i do?

  You will receive a confirmation e-mail when the booking is completed. If you haven't recieved it,  please check your spam emails or contact us via email, phone, viber or whatsapp.

During travelling:

• Are your drivers authorized?

  Yes, all of our drivers are fully licensed.

• How long will the driver be waiting for me upon my arrival/departure transfer?

  For departure transfers, the booking quote includes a 15-minutes waiting after the pick up time. For arrival transfers, the driver will be waiting 45 minutes after the flight lands.

• What will happen if my flight gets delayed?

  Always we monitor all the incoming flights. You only need to provide the correct flight number and the driver will wait for you without extra cost.

• What should I do if I cannot locate my driver?

  Please contact us immediately and stay at the pick-up point..

• How early should i get the airport for an international flight?

  You should be at the airport 2 hours in advance, before the flight time.

• How should I know what is the correct pickup time from my hotel?

  You should estimate the time that you need to reach the airport/port from your hotel. Please note that the recommended time for the airport is 2 hours before the flight and for the port is 45 minutes at least before.

General FAQ:

• What if my question is not covered here?

  You can e-mail us your question and we will reply your query as soon as possible.

• Can I smoke in the car?

  No, we operate a strict non-smoking policy. Under the greek smoking legislation it is illegal to smoke in any commercial vehicle carrying members of the public.

• Will my driver speak English?

  All of our drivers speak english.

• Do I need to tip the driver?

  It's entirely up to you.

• How can I contact Creteprivatetransfer?

  Our Customer Service Department is available 24/7 and you can always contact us via viber, whatsapp, e-mail and phone call.