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Terms of use

Reservations / Bookings:

  • After the completion of your electronic booking, you will automatically receive an email with a copy of the booking form you submitted. At this point, if any of the information you have provided is wrong or inaccurate, it should be corrected in order to guarantee the best service possible. In case you do not receive an email with the information you have provided, we have not received your booking, and you have provided the wrong email address (or, you might find the email in your Junk folder). In any case please contact with us by emailing info@creteprivatetransfer.gr or via viber, whatsapp, phone call.
  • Your electronic booking must be submitted at least 24 hours before pick-up time. If, for whatever reason, the time between booking and pick-up is less than 24 hours, then contact must be direct (meaning only via telephone). If that is not the case, we cannot guarantee service.
  • Every person can carry a medium size baggage and two personal items. In case your luggage exceeds the maximum luggage capacity of the average taxi or mini van, you are obliged to hire an additional vehicle, which will be charged extra. The average luggage capacity of a taxi is 4 medium-sized bags, while the average luggage capacity of a mini van is 10 medium-sized bags or 8 medium-sized bags and 5 pieces of hand luggage.

Extras:

  • If you have any medical equipment with you or any of the passengers has health issues or nausea, please inform us by mentioning it in the field "Notes" while filling in the booking form, so that we can arrange to accommodate them as best as possible.
  • If any children travelling with you require a special seat, please filling it in the booking form , so that we can arrange that the vehicle carries any and all necessary special seats
  • Underage passengers have to be escorted by at least one adult.

Payment / Refund:

  • The reservation function offered by Creteprivatetransfer is free of any charge, to its users. The User (customer of the transfer service) will have to pay in cash, his/her taxi transfer service provider when arriving at his/her destination or withcredit or debit card (Visa, American Express, Mastercard, Maestro, Bancontact, Diners/Discover, Apple pay and Google pay ) in the end of your transfer (POS).
  • If you require an invoice, you will need to inform us in the “notes: about all the relevant details.
  • We will send your invoice by an e-mail and you will receive the original paper during your transfer.

Amending or cancelling your booking:

  • You can cancel your booking by emailing info@creteprivatetransfer.gr or you can also contact Creteprivatetransfer via viber, whatsapp, phone call  (as soon as possible).
  • To amend your booking please send us an e-mail with any change or contact with Creteprivatetransfer via viber, whatsapp, phone call.

Before travelling:

  • Your driver will be waiting for you near to the airport information desk in the arrivals hall with a sign with your name on it.
  • Your driver will be waiting for you at the reception or outside your hotel at the time scheduled.
  • Please take your confirmation voucher with you in order to give the driver his copy. You may also show the driver your confirmation voucher from your smartphone.

During travelling:

  • A 15-minute wait is included for all standard pickups. A 45-minute wait is included for airport pick ups. Even if your driver has arrived early, your included waiting time starts from the time your ride is booked for, or from the time your flight will be arrive, in case of delay. Feel free to contact us if you have any amendment.
  • In case you cannot locate the driver, immediately call the 24-hour contact number.If you do not contact us, we do not carry any responsibility if you distance yourself from the arranged pick-up location
  • You must notify us about the pickup time at your hotel when you are booking a return transfer. The driver will arrive at the hotel at the given time. Please note that for most flights, you should aim to be at the terminal, 2 hours before your scheduled flight time.
  • Smoking is prohibited throughout the journey.
  • If, for circumstances that could not be foreseen (road blocks, strikes, etc.), the transfer cannot be carried out, you will be informed as soon as possible via email or phone call. In this case, you will not be charged for the cancellation.
  • In the price included luggages, child car seats , and we do not charge extra night time charges.
  • Any animal over 10kg. must ride in a minivan or van, with the exception of service dogs. All animals must be leashed or in a carrier when travelling. We request that when travelling with a pet, you notify a reservationist in advance so we can accommodate you. If you fail to notify a reservationist that you are travelling with a pet, the driver reserves the right to refuse to transport the pet.